Outsourced NOC Services
NetEmpire's managed NOC services include 24/7 infrastructure monitoring and L2, L3 tech support to efficiently handle your IT infrastructure issues.
Our Benefits
More efficient IT departments
By taking the work performed by a NOC off the internal IT team, employees can focus on critical projects and new initiatives.
Eliminates downtime
The 24-7 capabilities of a NOC mean someone is always there to ensure that all software, hardware, and networks are working.
Scalability
A NOC can grow with an enterprise as it expands into new locations and markets, as well as offer the scalability needed for daily or seasonal fluctuations in traffic.
Network optimization
NOCs provide real-time reporting on the health of your network, identify areas of improvement, and build these improvements for a stronger network.
Rapid incident response
NOCs are designed to continually monitor network systems, identify problems quickly, as well as head off issues before they become a problem. This “always on” design means incidents are resolved quickly.
NetEmpire Outsourced NOC Services
Many Industries operate around the clock and need reliable, constant connectivity. Maintaining this modern state of 24-7 global operations requires continuous network monitoring. This can make network services challenging to manage within traditional IT services. NOCs do this monitoring for organizations, quickly dealing with issues that could impact network performance, such as identifying malware and managing volume of users and website traffic. They also seek to optimize the network by performing updates and maintenance, and improving network performance.
Our Capabilities:
- Updating, troubleshooting, and installing software on systems connected to the network
- Managing IT infrastructure and equipment
- Backing up data and ensuring its accessibility on the network
- Providing antivirus support
- Monitoring firewall and network security software
- Patch management
- Emailing management services
- Network monitoring, including analyzing the health of the network, reporting on performance and network optimization
- Disaster recovery
Our NOC Services
NOC set-up
We design and establish efficient NOC workflows such as: Monitoring tools set-up, NOC team interaction procedures, Establishing NOC procedures and policies.
NOC monitoring
We carry out 24x7 NOC monitoring of: Hardware performance (CPU, RAM, HDDs). Health of IT systems and services. State of web resources. Expiration of network certificates. Logged events. Health of cloud resources.
NOC support
We provide: Remote L2 and L3 troubleshooting of detected/reported incidents Incident reports with advanced root cause analysis.
