HelpDesk Outsourcing Services
We are always Available Whenever you Need.
Level1
Our help desk specialists answer questions about software and infrastructure usage, provide instructions to solve usage issues and minor problems, such as restoring access when users forget their passwords, and create user guides, FAQs, and support articles.
Level2
We help to resolve the issues of software and network configuration, software and hardware interoperability, perform log investigation to identify root causes of problems (e.g., server overload) and fix them if enhancements at the code level are not needed. We are also ready to offer combined L1/L2 support to speed up ticket processing.
Level3
As an option, we offer L3 support. It includes tackling complex issues on the code level. We involve software engineers who can assist with fixing defects uncovered by L1 and L2 agents.
Help Desk Outsourcing Services
Our help desk professionals will serve as the first point of contact when your customers require help, offering unmatched customer service and technical support. By outsourcing your help desk support with NetEmpire, you can trust that your clients will receive the help that they need, whenever they need it.
When you call NetEmpire for support, you won’t ever speak to a third-party support company or contractor. Our employees are experienced, certified technicians that are dedicated to keeping your systems and businesses Always On. No matter what your end users’ preferences — phone, email or self-service — NetEmpire is always ready to offer the support they need to do their jobs better.
Enhance your operation’s efficiency and boost productivity by utilizing our remote help desk. Retain customers by providing exemplary 24/7 customer service and support promptly.
Our help desk support and services include:
Monitoring, tracking, and reporting customer calls, requests, incidents, and comments
Supporting customers online and over the phone
Resolving technical issues, remotely
Assigning and resolving IT help desk tickets
Help Desk call center staff training to learn everything there is to know about your client and product.
Years of Experience
We Deliver Best-in-Class Support
Best-In Class Support
Delivered by a deep bench of certified, technical experts that utilize proven processes and leading technologies, we provide a seamless customer experience.
Flexibility
We provide multi-channel communication options and support your users where they are and when they need it.
Scalability
As your organization grows, we make scaling your end-user support easy so you can focus on the bigger picture.
24/7/365 Remote Support
Whether you need IT support during business hours or on weekends, our team is available 24/7.
Device & Hardware Support
We’ll support your laptops, workstations, and more so you can focus on growing your business.
Software Support
When software issues strike, our helpdesk team is available to help 24/7.