OutSourced Post Warranty Support
We provide our customers with the ability to extend the life of their systems and support while still having access to expert-level engineers taking care of their issues. We provide support services on post-warranty, end-of-life (EOL), and end-of-service-life (EOSL) Devices.
End of Service Life
Every item of computer hardware is supplied with a manufacturer’s warranty, which covers manufacturing defects and other failures. Mid to high-end IT systems often come with a maintenance and support contract that ensures you get the assistance you need in the event of a failure or outage.
IT hardware is designed to have a finite lifespan. The hardware manufacturing industry builds in recommended cycles of upgrade for all systems, at the end of which owners are invited to replace the hardware. To support these refresh cycles, older hardware is identified as ‘End of Service Life’ (EoSL), at which point all general manufacturer-provided support and maintenance is withdrawn.
Post Warranty Support
When hardware is classified as EoSL, businesses face a choice: replace the hardware with the up-to-date equivalent or take out a post-warranty support contract. Some manufacturers offer bespoke post-warranty support services, but these can often be the more costly solution, making the upgrade option more attractive.
As a strong third alternative, NetEmpire offer excellent maintenance and troubleshooting services for older hardware without the involvement of the original equipment manufacturer (OEM). These services tend to be significantly cheaper than the OEM’s, but without any drop in quality.